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Reform UK government proposes £30 tax rebate for HMRC phone delays

People on hold to HMRC for more than 30 minutes would get a tax credit under plans announced by Robert Jenrick.

Jenrick sets out policies aimed at helping small firms, with the goal of improving customer service and reducing abuse of the tax credit system.

The tax credit for phone delays is limited to two occasions in a given tax year, according to Jenrick.

HMRC said its customer service had HMRC's customer service has improved significantly, with average call waiting times now around 11 minutes. This improvement is due to the shift towards digital services and the development of its app.

The tax credit for phone delays will be limited to two occasions in a given tax year, as announced by Robert Jenrick.

Jenrick's plans aim to prevent abuse of the tax credit system and tie the pay of senior HMRC officials to customer service targets. This move is expected to benefit small firms and improve overall customer satisfaction.

HMRC has denied 'deliberately poor' phone service, stating that its customer service has improved over the past two years. The tax credit for phone delays will be given out on a case-by-case basis.

The Reform UK government's plans have been met with criticism from Labour, who accuse them of wanting to HMRC's customer service has improved significantly, with average call waiting times now around 11 minutes.

The Reform UK government's plans have been met with criticism from Labour, who accuse them of wanting to scrap vital safeguards that protect people's private data and introduce an 'unworkable and unserious' approach to data protection.

Labour has accused Reform of wanting to 'scrap vital safeguards that protect people's private data' with its plans. The General Data Protection Regulation (GDPR), which mirrors EU legislation and was adopted as domestic law after Brexit, had 'strangled' tech firms and small enterprises.

Jenrick also pledged to scrap UK privacy rules in favour of a 'light-touch' approach to data protection as part of a bid to slash 'red tape' for businesses if Reform wins power.

HMRC has been contacted for a response.

Phone lines stay open as tax return deadline looms.

HMRC denies 'deliberately poor' phone service

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